It used to be great but apparently it's under new mismanagement. I've been in there twice in the last couple of months and service was horrible, store is dirty and unkempt.
Today they gave me tomato basil soup when I order potato soup and after a 10 minute discussion with them telling them I did NOT order tomato basil but ordered potato soup, they finally brought me potato soup but no spoon so I asked for a spoon since there were none out for the customers to get themselves and they brought me a long iced tea spoon. Really?
Probably won't go back. After the first time, I was skeptical that maybe it was just a bad day there, but this is the second time it sucks so bye bye to what was a good place to eat.
Product or Service Mentioned: Schlotzskys Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $10.
Preferred solution: get new management.
I didn't like: Poor service and filthy store.