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I signed up for Lotz4Me. I get 3 different emails. Two say I have free sandwich. I follow instructions to retrieve -- gets me no where, says I need 6 more punches???? Try to call Focus Brands, Schlotzsky's, corporate, the store, email ... no reply, no answer or no call...
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Anonymous
Ken

Darin with Schlotsky's local store kindly resolved issue to my satisfaction when the corporate or Focus Brands had not.

2.3
I didn't like
  • Loyalty club
  • Service
  • Call-backs
#1156586
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I have always liked the sourdough buns BUT The last three times, the buns were as hard and tasty as cardboard, like they had set out for hours. So, hard i could not eat my sandwich. Took home and put on new bread. Wasted money and i cannot come back until i know it has...
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Anonymous
Annette Kirby

Unresolved, never been back.

3.0
#1128528
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Dear Schlotzsky's: Your sandwiches are great; but your cinnamon rolls and cookies leave MUCH to be desired. I initially bought two (fresh out of the oven) cinnamon rolls. Wasn't satisfied with the taste, so I returned them and got three "S" cookies instead--these were...
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3.0
I liked
  • Sandwiches
I didn't like
  • Cookies and cinnamon rolls
#1120540
Reply to reviews

Schlotzskys - Horrible customer service

Schlotzskys
#1140104
4.0
Details
Waited 30 minutes and had to ask for food which they had no idea we were waiting for. No excuses given or apology. Lack of respect for customers and getting sprayed with cleaner while trying to refill drink. Will never go back to this restaurant nor recommend to anyone else. Besides screwing up the order.
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Allergens Information
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Discounts and Special Offers
Diversity of Products or Services
Location
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Quality of Food
Value for money

Schlotzskys - Unethical *** customer service and ownership

Schlotzskys
#1122018
1.0
Details
The store you have franchised out in Phoenix Arizona on 15th Avenue and Bell Road is a s******* you got the manager or the owner there that won't pay my daughter-in-law so he's withholding her check because she quit because there's f****** cockroaches everywhere in that f****** kitchen he talks to her like he likes he's he wants to *** with her so I'm going to file charges
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Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
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Product or Service Quality
Quality of Food
Staff
Value for money
Website

Schlotzskys - The best in the word

Schlotzskys
#1061509
5.0
Details
I never heared of schlotzskys frist time eatin here and now i fell in love with the best tast so good might come back for more
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Allergens Information
Cleanliness
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Schlotzskys Customer Care Review

Schlotzskys
#1000713
1.5
Details
My husband and I had a very bad experience and we're treated very poorly. We will never go back to schlotsky especially the one in woodstock, ga. The employee named ferrie was very rude and did not have any respect for the customers including us:(((( too bad for schlotsky letting these kinds of employee represent their company.
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My husband and I went to the one in Terrell, Tx. Order a Turkey Guacamole - small- . We waited for 20 minutes still no sandwiches. He went to the front and they had given our order to someone else. He had to wait another 10 minutes or so while they fixed them again....
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#1105063
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Went through drive through 2 times. Honked my horn, etc. no service. When I complained on the phone and came back, the person at the window slammed the window in my face. EXTREMELY RUDE!!!!!!!!!! I then called to speak to the manager. One of the workers who was very...
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1.0
I didn't like
  • Customer service
#1054519
Reply to reviews
I received an email as follows: Try any one of our delicious medium sandwiches after 3 PM and receive an extra Bonus *** for FREE! Enjoy either our new Brisket sandwiches (available for a limited time only) or go with the classics - an Original or Specialty Sandwich....
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3.0
I liked
  • I like the taste of the sandwiches
I didn't like
  • Misleading coupon offer for a free sandwich
#1044689
Reply to reviews
Why do you worthless heathens insist on putting that god awful swine on my f-ing turkey sandwich? I tell you heathens "NO SWINE" and you keep sneaking pepperoni and salami on my Turkey sandwich. NEWS FLASH pepperoni and salami is swine, pigs are scavengers and they eat...
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Anonymous
Anonymous

You're ordering the wrong sandwich. You're ordering the "Turkey Original" which comes with Turkey AND Salami on it. You need to order the "Turkey Sandwich"... ONLY Turkey on t...

Anonymous
Anonymous

Today's farming methods make this argument obsolete. Chickens and turkeys are also scavengers when left to fend for themselves.

1.6
I didn't like
  • No swine means no swine
#1026137
Reply to reviews
first of all I called to place order NDC they did NOT pick up. Second when I got there and placed my order to go for 1 medium sandwich I wanted over 20 mins and they were NOT busy. This is not the only time I've have to deal with this location. I've placed an order...
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1.8
#1023014
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The people are rude, they purposely give you items on sandwich that you specifically asked the cashier not to put on your food this is the second time this happened with the same cashier first time I just let it go considering it was my first time eating there and...
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#986841
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It used to be great but apparently it's under new mismanagement. I've been in there twice in the last couple of months and service was horrible, store is dirty and unkempt. Today they gave me tomato basil soup when I order potato soup and after a 10 minute discussion...
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1.8
I didn't like
  • Poor service and filthy store
#971300
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