Julie M Jfw

Don't bother

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This is the second time I have gone to the Midlothian, Texas location and did not receive the salad I ordered. I ordered the Turkey Avocado Cobb salad. The first time the salad had not one avocado and very little corn. The second time whoever made the salad reached into a bag of field greens and threw them into the dish and added about have the Turkey and that was it. No effort at all was made to make the salad on the menu. No extras such as croutons or crackers were given. Not one person was in the drive thru other than me and the inside was not busy, so I Don't understand why such poor service was given.
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Loss:
$8
Pros:
  • Nice sandwiches
  • Good sandwiches
Cons:
  • What you see on the menu is not wha
Reason of review:
Not as described/ advertised
Ron W Jlo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Texas

Compliant

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Ron, I am sorry to hear that. I have spoken to them employees involved and they have received rectification for the situation. Thank you again for your honest feedback, without, I would not be able to make this store better each and every shift. Stephanie Jones General Manager Schlotzskys 1806 972-623-**** From: Ron Wedel <;;;ron@***.com> Sent: Wednesday, December 18, 2019 12:12 PM To: Grand Prairie Schlotzskys
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Cons:
  • Customer service
Reason of review:
Poor customer service
Manju G Ezf
map-marker Redmond, Washington

Please be careful

This happened at PRESTON ROAD, Frisco, Texas. We did pay for one coke at the register while ordering our food on VALENTINE DAY 2020. The manager was later telling my 14-year-old son to be carefully with just taking water but not coke. Later, my husband went to take coke. Some manager was asking my husband if we paid for the coke since he was taking it. REALLY!! Does anyone steal coke after paying $50 for the entire food on VALENTINE DAY. Also, they messed up our 2 pizzas. Look at the day at least man. We were there to celebrate our day with you and you totally ruined it.
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Pros:
  • Sour dough sandwiches and pizzas
Cons:
  • Employees and their attitude
Allison B Eef
map-marker San Antonio Central, Texas

W2 tax return

I need my w2 sent to 1215 w Russell place asap please
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Cons:
  • Need my w2

Preferred solution: W2 return

Brittany D Fpk
map-marker Houston, Texas

App issue

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I cant seem to login my email is still in the account I click forgot password still no email is coming through this isnt a new device have the same phone need this issue to be resolved
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Reason of review:
App issue

Preferred solution: Get the app to work

Ankush Aml
map-marker Beaumont, Texas

The *** out of Austin. Glad you got rich . It’s an insult to the era and vibe of Austin at the time

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Corporate sold out and whored themselves for cash. I probably would have done the same for the amount of money that’s been made . Quantity and quality aren’t good . Just bought one in ennis to definitely at the bottom of my slotz list
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Cindy D Otq

Wednesday Pizza Deal

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I love the BarBQue Chicken Pizza. I usually got one once a week if not twice for lunch.

This was before the 2 pizza Wednesday deal. Since they started the deal the pizza is literally half the pizza you got before. So yes you may get 2 pizzas for price of one but you would have to take the free one and add to the first one.

The crust is the main problem with the pizza now.

I just wish they would go back to making the pizza it was before the deal. Either offer the same quality pizza in the deal or take the deal away and go back to the original pizza.

I’m sure it was meant to create more business but there is no comparison in the pizzas.

I actually called the other night before going there and it was not even Wednesday deal day. I told the lady that I use to love the BBQ pizza but it’s not the same now. I asked why and she said that is how they are supposed to be made. I asked since I don’t want to can u make one like they used to be she said no.

Then she said I agree w you they are not as good. She said I’ll see what I can do.

The pizza was not the pizza you got before and I guess that was my last pizza from there. I really miss the old pizza.

Just wanted to let you know.

Oh I wouldn’t say I’m pissed as the option below says just disappointed.

Thank you.

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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Not at all because of staff

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Treatment very poor from manager And staff Waved hand in my face And told me my order which was played for Was told to go to another store Very rude And yes my order was there
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Cons:
  • Service
Reason of review:
Poor customer service

Preferred solution: Full refund

Lloyd R Duc

Say No Schlotskys Henderson Texas

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My wife picks up sandwiches there every other week. She ask every time for them to label them. They always nod yes. But Every time when she gets home there are no labels. Every one enjoys sandwiches that someone has to finger to see whos is whos. NOT! Today they cut ingredients
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Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Diana W Eic
map-marker Canton, Texas

Questions,comment, and concerns

Was closed please feel free to contact me
View full review
Pros:
  • Unhappy
Cons:
  • Didnt even seem certain
  • Poor customer service

Preferred solution: Let the company propose a solution

Melani M Cjt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hot Springs, Arkansas

Reward code not accepted

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Not able to use reward when ordering online. Took code to store, they wouldnt honor it. I would like a $7 gift card sent to me.
View full review
Loss:
$7
Reason of review:
Poor customer service

Preferred solution: $7 gift card

Joyce C Gfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Awful

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Updated by user Jan 05, 2020

NoNoNo. .I have not heard a word from the owner or this company .It Took until today, Sunday Jan 6, 2920 to be able to log in.

Original review Dec 06, 2019
No Jalepeno Cheese Bread, No Pickles, Lots of Mustard..no other condiment..like sauce or mayo 2 slices of a thin red meat...a bowl of lettuce ,1/2 thin slice of tomato, then 2 slices of a ham type meat on top of melted cheese on bottom bun...served by a young man that did not know anything about the store...A Texas Schlotzsky was not known about????? Nor did he know about not having any Pickle Spears or Jalapeño Cheese Bread...then a lady came out and he did not know they ran out of the Jalapeño Bread ...@ 5:45 pm on Friday evening. Will not return to that location..third time of bad service,,we give up. Joyce. Clay Jodiecl@***.com :Sad
View full review
Pros:
  • We left after eating some
Cons:
  • No pickle spears
  • No jalapeno cheese bread at 5 pm december
  • Just lots of mustard and lettuce
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

1 comment
Joyce C Gfq

This has not been resolved

Latroya Gns
map-marker Waco, Texas

Questions,comment, and concerns

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Updated by user Dec 28, 2019

My complaint isn't towards the store location I go to it's towards the company itself

Original review Dec 28, 2019
I WAS ON HOLD FOR MORE THAN AN HOUR...NEVER GOT TOBSPEAK WITH ANYONE!!!!!! VERY ANGRY!!!!!!
View full review
Pros:
  • Food was normally good
  • I like the taste of the sandwiches
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

delete Gmg
map-marker Northeast Travis, Texas

Closing Manger Refused Help

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Schlotzskys - Closing Manger Refused Help
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Schlotzskys - Closing Manger Refused Help - Image 3
Updated by user Jun 03, 2019

UPDATE: NEVER HEARD BACK FROM ANYONE. CALLED, DID CUSTOMER REVIEWS, POSTED THIS AND NOTHING.

WE WONT BE BACK. HOPEFULLY MY CREDIT CARD COMPANY WILL DISPUTE THE CHANGE.

Original review May 02, 2019
Wednesday (5-1-19) night at 9:47pm I went through the drive through, once i received my order, i had my son check it. He was missing his chips that I paid extra for. I parked my car and got out to go inside to get his chips. The older lady (Caucasian) closing then saw me coming with my Receipt in hand, she let out a family (Caucasian) she then locked the doors on my face, after telling her i just needed his chips and my order wasn't complete she waved me off, a customer that was sitting outside then told me to try going back to the drive though window, after i went back around, she locked the windows on me and refused to help me (the time was now 10) the works inside then started to laugh and no one wanted to help me even though I was Just there. Also the workers that we laughing then came to the window and started to eat in front of the window. I waited nearly 15mins before driving off. i HONESTLY feel like this lady was playing a RACISM card, being that I am Hispanic and didnt even want to see what i needed, but was happy to walk out a Caucasian family. This was very rude of them to do this. I spent $40 last night for them to not give me my full order and for *** service, After i get home I notice our sandwiches didn't nearly have any meat on them and the pickles were small as heck. this is the worst service I've ever received and ill never go back to this location. I also have a video of that night but im not sure if it will attach because of how long it is.
Location 500 Canyon Ridge Blding G Austin TX 78753
HOST LAURA
CASHIER MELISSA
TIME 9:47PM
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Loss:
$37
Cons:
  • Closing manger
  • Customer service
  • Service
Reason of review:
Poor customer service

Preferred solution: Full refund

9 comments
Shannette Sic

Here is how I see things. If someone makes a false discrimination claim the should be deported and sued.

You were not discriminated against.

Also Zachary2001 does not work there. You need mommy to give you a good slap across the face for lying about him.

Antrell Ipy

I hope you do not get the food refunded. You ate the food without an issue.

Pay for it. Cannot afford to then visit a soup kitchen.

Shannette Sic
reply icon Replying to comment of Antrell Ipy

Neither do I. Too many people wanting free food, hotel stays, store gift cards because they cannot afford to buy stuff. Then if they don't get their way they claim rudeness and or discrimination.

Zachary2001 Jvs

You are playing the race card.

delete Gmg
reply icon Replying to comment of Zachary2001 Jvs

Exactly, you were not with me when this happened. Did you see this lady laughing and being friendly with the outside family that she walked out, but yet after seeing me a paying customer with the food and receipt in hand, then shutting and locking the doors on me BEFORE 10.

Not only did i try to talk to her though a locked door that all i needed was a quick fix that would only take a min of her time. Or was it you that helped me and told me to go around to the drive thru window because he believed that wasn't right? no it wasn't you. Then having her lock the drive through windows.

it was the worst experience ever. and lastly having her staff laugh as if it was a joke was just uncalled for.

Zachary2001 Jvs
reply icon Replying to comment of delete Gmg

No, I am not the lady that you dealt with. Why would you even make a foolish claim?

I am not even female. Why would you even make a foolish claim. While you are in the right you are claiming racism without proof. You are also claiming that I am the lady you dealt with without proof.

These lies make it harder to believe your story. When you have a habit of making claims without proof no one believes you. It also makes you appear foolish and childish. The fact that you notice people's race shows that you are claiming racism without proof.

You still are playing the race card. It is not a matter of being there or not. You are playing the race card. When you have no proof that the lady was rude to you because of your race, rather than she is just a *** to everyone you are playing the race card.

She walked the family out as well.

Showing that they were also to leave. Please stop making false claims about me.

Kile Rlx
reply icon Replying to comment of Zachary2001 Jvs

I hate it when people claim that a person works for the company when they tell the OP off. I also hate those who claim racism for silly things. She is right you were not there, you don't know what happened but 9999 times out of 10,000 when someone claims racism it is false.

Shannette Sic
reply icon Replying to comment of Zachary2001 Jvs

Has a male name. "You must be the lady that I left with. The OP is "slow"

Antrell Ipy
reply icon Replying to comment of delete Gmg

He may not have been there but we can all read and see that you are indeed playing the race card.

View more comments (8)
jesus c Fui
map-marker San Marcos, Texas

Need order replaced

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had orderd 2 large origanal recied to small origanals
View full review
Loss:
$30
Pros:
  • Food was normally good
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Guest

If you talk the way you type then its no wonder they got it wrong.

Guest
reply icon Replying to comment of Guest-1791800

Lol

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